Microsoft Defender assigns the generic detection name PUA:Win32/Softcnapp to an unwanted program. It can sometimes mistakenly identify a legitimate app as harmful, including the desktop Viber client and NZXT Cam app. But how dangerous is it? Let’s discover.
PUA:Win32/Softcnapp
Microsoft Defender coins the detection name PUA:Win32/Softcnapp for unwanted programs. It generally marks programs that offer real functionality but have issues making them undesirable. Issues can arise from promotions in the app’s interface, or from offering additional software. However, Microsoft remains secretive about the precise meanings of their detections, only leaving analysts to speculate.
PUA:Win32/Softcnapp Viber False Positive
A surge of user complaints emerged on March 10, 2024, reporting that Microsoft Defender identified the desktop Viber messenger client as PUA:Win32/Softcnapp. The recent installer update for the messenger likely triggered the detection, with certain upgrade functionalities making Defender wary.
Although the program is entirely legitimate, several aspects led me to consider the detection as somewhat justified. A detailed analysis on various devices revealed Viber’s behavior as not entirely flawless. Notably, the program now prompts the installation of a VPN service without clarity on its necessity. Moreover, some used frameworks are mislisted, albeit a minor issue. Nonetheless, these factors likely do not justify the Defender’s alert.
Several other legitimate programs also face detection as PUA:Win32/Softcnapp. Like Viber, these are genuine applications, but Microsoft Defender disagrees. Users report false detections on Miro, NZXT CAM, and even AnyDesk applications, indicating these are often mistakes.
Eliminating Softcnapp Detection
Using antivirus software may be necessary to remove PUA:Win32/Softcnapp. When Microsoft Defender flags Viber or another legit app, simply add the program to the whitelist. Microsoft usually corrects these false detections within days. Yet, if you doubt the legitimacy of the detected program, I advise conducting a scan with Loaris Trojan Remover. This efficient and user-friendly tool offers a second opinion to ascertain if there’s any real cause for concern.
Remove Softcnapp from Windows
Loaris Trojan Remover stands out as the premier choice for eradicating the ransomware threat and restoring your system. It boasts an advanced scanning engine that detects ransomware in all forms and allows for targeted scans with its Custom Scan feature.
When your PC is booted into Safe Mode, launch the Loaris installation file and wait until the program is installed. It may take several minutes. After that, the program will offer you to activate a free trial. This action is recommended since it allows you to use the full functionality of the Trojan Remover. Just enter your email address and receive a free trial code.
When the trial is activated, launch the full scan. It may last for 20-30 minutes, so keep patience. You can use your computer during this operation without any restrictions.
After the scan, you will see the list of detected threats. By default, the program designates suitable actions for each detection. In particular, for the Wacatac is a removed. However, you can manage these actions by clicking on the label on the right side of the detection if you think some detected items may need a different action.
